Order terms

Customer-selected crop

The website shows your original uploaded photo inside the selected 4-inch round or square boundary. By completing checkout, you authorize us to produce the personalized item using the crop and positioning you selected. The crop screen is not an engraving proof and does not simulate final engraving contrast.

Natural variation

Wood and slate are natural materials. Wood grain, knots, slate texture, edges, laser focus, and laser response vary. The customer-selected crop controls the layout, but the finished engraving can be lighter, darker, softer, or less detailed than the original photo. Normal material variation is not considered a defect.

Personalized orders

Because each item is made from your photo, personalized orders cannot be returned, exchanged, or refunded for change of mind after engraving has begun. If you contact us before production begins, we will make a reasonable effort to cancel the order.

Damage or production errors

If an item arrives damaged, is incorrect, or we make a clear production error that materially differs from the customer-selected crop or ordered material/shape, contact us within 7 days of delivery with a photo of the item. After confirming the issue, we will provide a replacement at no charge. We may not require the damaged or incorrect personalized item to be mailed back.

Shipping

Listed wood ($7.99) and slate ($12.99) prices include standard U.S. shipping. We generally prepare and mail orders within 1 to 5 business days after payment. Wood uses an economical suitable mail method; slate is packed as a protected parcel because it is breakable. Carrier delivery estimates are not guarantees. Holiday volume may increase production or delivery time. Please order early for time-sensitive gifts and provide an accurate shipping address.

Photo rights

You confirm that you have the right to submit and reproduce the uploaded image for this personalized order and that the image does not violate another person’s rights.

Contact

Questions about an order can be sent to doctorelectricalservices@gmail.com.